Process is the activity we do everyday in our daily work to achieve a result whether its recruitment process by the human resources team , purchasing process by the procurement team or closing deal process by the sales team or acquiring a service by the clients. No matter how long or short , number of participants in this process, importance, and frequency of process occurrence, its vital to identify it in detail through process mapping.
Process mapping is a management tool used to visualize process step and shows how a process starts and ends along with all activities included in this process, data processed, resources utilized, manpower working on it and outcomes of this process. The process map defines the tasks that should be implemented, by whom, and when. Process Mapping is the foundation of increasing the efficiency and effectiveness of business operations and the cornerstone for any business growth.
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Workflow measurement is one of the deliverables coming out from the process map, where process map identifies the best flow for a specific process or service, workflow measurement identifies the required resources for implementation of process map.
By drawing up the process map for business operation, you will be able to identify areas of duplicate efforts, improvement requirements, unnecessary cost, and accurate resource allocation.